Refund policy

Return & Refund Policy

At Extreme Sports India, every jersey, sportswear item, and sports accessory is manufactured with precision and undergoes rigorous quality checks prior to dispatch. Because many of our products are manufactured specifically for individual customer orders, we maintain clear guidelines to ensure fair usage and protect against fraudulent claims.

1. Return & Exchange Eligibility

You may request a return or exchange within 7 calendar days of receiving your delivery under the following strict conditions:

  • The item arrived damaged during transit.

  • You received an incorrect item or wrong size/design compared to your order confirmation.

  • The product contains a verified manufacturing defect (e.g., severe stitching tear, missing print element, material flaw).

To qualify for a return or exchange, the product must meet all of the following criteria:

  • Unused & Unwashed: The product must show zero signs of wear, sweat, dirt, or usage in athletic activity.

  • Original Condition: All original tags, neck labels, packaging bags, and accessories must be completely intact.

  • Non-Customized: Standard stock items only (customized gear follows specific rules below).

2. Mandatory Unboxing Video Requirement

To protect our business against fraudulent claims and ensure fast resolution:

  • Customers must record a continuous, unedited unboxing video starting before opening the outer courier packaging.

  • The video must clearly show the shipping label, order details, and the defect or damaged area in full view without cutting or editing.

  • Send the video along with your Order Number to info@extremesportsindia.com or via WhatsApp at +91 79 7790 9689 within 7 days of delivery.

Important: Claims submitted without a valid, unedited unboxing video will be strictly rejected.

3. Non-Returnable & Non-Refundable Items

Returns or refunds will NOT be accepted under the following circumstances:

  • Customized / Personalized Orders: Jerseys with custom player names, team numbers, custom logos, or custom measurements cannot be returned unless there is a clear manufacturing defect or printing mistake made on our part.

  • Used Apparel: Items that have been worn, washed, stained, or exposed to sweat, perfumes, or detergents.

  • Customer Misuse: Damage caused by improper washing, rough usage, or normal wear and tear.

  • Sizing Errors by Customer: If the customer selected the wrong size despite our detailed size guide being available on the website (exchanges for standard stock may be allowed subject to stock availability and freight charges paid by the buyer).

4. Refund & Replacement Process

  • Inspection: Once your returned item arrives at our manufacturing facility, our quality control team will inspect it within 2 business days.

  • Approval Notice: We will notify you via email/phone regarding the approval or rejection of your claim.

  • Refund Method: Approved refunds will be credited back to your original payment method within 7 business days.

  • Bank Processing: Depending on your bank or payment gateway, it may take an additional 3–5 business days for the credit to reflect in your account.

5. Order Cancellations

  • Standard Products: Can be canceled within 12 hours of placing the order or before dispatch (whichever is earlier).

  • Custom Manufacturing Orders: Once custom jersey printing/stitching has begun (typically within 12 hours), the order cannot be canceled or modified.